Thank you for shopping at MedLinks. We are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully to understand your rights and obligations.
We accept returns within 7 days of product delivery or booking, provided the item is unused and in the same condition as received. It must also be in its original packaging.
Certain items are exempt from returns for hygiene and safety reasons, including intimate or sanitary goods, hazardous materials, flammable liquids, gift cards, custom-made products, and specific health and personal care items.
Partial refunds may be granted under the following conditions:
Customers can cancel their orders before the product is shipped to the provided address within 7 days, if payment was made in advance.
Refunds for canceled orders will be issued back to the original payment method. Please allow up to 45 days for the refund transfer to be completed.
If you haven’t received a refund yet, please follow these steps:
If you still haven't received your refund, please contact us at info@mymedlinks.com.
We only replace items if they are defective or damaged upon receipt.
To initiate an exchange, please email us at info@mymedlinks.com, and we will arrange for the pickup of the item to be returned.
To return your product, please email us at info@mymedlinks.com, and we will arrange for the pickup of the product from the original delivery address.
Customers are responsible for paying return shipping costs which vary depending on the product, and are non-refundable.
Shipping times for exchanged products may vary depending on the customer's location.
Thank you for choosing MedLinks. If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us at info@mymedlinks.com.